ESCAPE - 1019 EVOLUTION
I am a repeat customer with Ultimate Home Entertainment and their Escape 1019 seating. I love my row of four chairs I got 4 years ago, they are still in perfect condition, so it was an easy decision to now upgrade our falling apart lazy-boy sofa with the new Escape Evolution Sofa. The chairs I wanted were in stock so it was only 1 week from placing the order to receiving the chairs. Highly recommend Ultimate Home Entertainment for their service and products.
STREAMLINE - 1017
Overall Good Experience
Decided that we wanted home theater seating in our basement remodel. Did some research online, browsed some website and decided on some features we wanted. UHE/Roman was always quick to respond to questions and able to explain details about what we were buying. It’s a little concerning to drop $$$ on something you’ve never sat in or seen in person but Roman’s answers and reviews of his products online made me feel more comfortable. Seating arrived on time and intact. One minor issue was handled quickly and professionally. All in all a good buying experience.
Jim – NC
ESCAPE - 1019
Above & Beyond!
It is not often in this world that the end product and service outperform all expectations but this is definitely one of those times! I had done some pretty extensive research into theater chairs for my home theater prior to contacting Roman about the Fusion chairs last Thursday December 28th. What impressed even more than the product was the time and effort Roman spent well into the evening of a Holiday weekend making sure all my questions were answered and I was comfortable with my decisions. I placed the order Thursday evening and the chairs arrived this morning (Really fast). I ordered a row of 4 and a row of 3 (Escape-1019 leather). All arrived in perfect condition and, as I stated above, the product blows away any and all expectations I had. I have never met Roman or done business with him prior but I can honestly say after 50 years on this planet it will go down as one of my most satisfying purchase experiences and that is saying a lot…just ask my wife! Ha!
ESCAPE - 1019
Love our Escapes
I ordered 5 Escapes from Roman. He is very easy to work with and responds quickly to any questions you may have. The chairs arrived within a week from the time I ordered them and were in perfect condition. The boxes looked dinged up, but the chairs were well protected inside. Assembly was very easy and we were set up in no time. The chairs look and feel wonderful. Everyone who tries them wants to stay in them forever. We are very happy with our purchase and highly recommend these chairs and Roman.
LAGOON - 1011
Excellent seats and 5 start customer service!
I’m extremely happy with Roman and his customer service. I spoke to him multiple times over the phone and through emails. He made recommendations that I would never think otherwise ( like adding a love seat with removable arm rest instead on 4 arm chars so that it can fit more people if needed) . I Ordered 6 Lagoon 101 top leather chairs and extremely happy with the seats. I received the seats in 3 days and really happy with the service.